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"A context-aware smart-call-center solution: Improving customer service for ..."

Lin Luo et al. (2006)

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DOI: 10.1147/SJ.451.0145

access: closed

type: Journal Article

metadata version: 2023-11-15

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Lin Luo, Jun Liu, Ling Shao, Wei Lu, Meng Ye:
A context-aware smart-call-center solution: Improving customer service for online games. IBM Syst. J. 45(1): 145-160 (2006)

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