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"Effect of service climate on service quality: an integrative model."

Amit Gupta, Martin J. Gannon (2007)

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DOI: 10.1504/IJSTM.2007.012867

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - https://dblp.org/rec/journals/ijstm/GuptaG07
Amit Gupta, Martin J. Gannon:
Effect of service climate on service quality: an integrative model. Int. J. Serv. Technol. Manag. 8(2/3): 174-187 (2007)

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