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"A Measurement Tool for Customer Relationship Management Processes."

Basar Öztaysi, Selime Sezgin, Ahmet Fahri Özok (2011)

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DOI: 10.1108/02635571111144982

access: closed

type: Journal Article

metadata version: 2021-10-14

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  dblp key:
  - journals/imds/OztaysiSO11
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  - https://dblp.org/rec/journals/imds/OztaysiSO11
Basar Öztaysi, Selime Sezgin, Ahmet Fahri Özok:
A Measurement Tool for Customer Relationship Management Processes. Ind. Manag. Data Syst. 111(6): 943-960 (2011)

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