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"Improving Product Quality and Reliability with Customer Experience Data."
Aarnout Brombacher et al. (2012)
- Aarnout Brombacher, Eva Hopma, Ashwin Ittoo, Yuan Lu, Ilse Luyk, Laura Maruster, Joel Ribeiro, Ton Weijters, Hans Wortmann:
Improving Product Quality and Reliability with Customer Experience Data. Qual. Reliab. Eng. Int. 28(8): 873-886 (2012)
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