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"Performance assessment in an interactive call center workforce simulation."

Jungmok Ma, Namhun Kim, Ling Rothrock (2011)

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DOI: 10.1016/J.SIMPAT.2010.06.008

access: closed

type: Journal Article

metadata version: 2020-02-24

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Jungmok Ma, Namhun Kim, Ling Rothrock:
Performance assessment in an interactive call center workforce simulation. Simul. Model. Pract. Theory 19(1): 227-238 (2011)

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