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"Capturing the Quality and Business Value of IT Services Using a ..."

Alberto Sampaio Lima, Jacques Philippe Sauvé, José Neuman de Souza (2012)

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DOI: 10.1109/TNSM.2011.081512.120272

access: closed

type: Journal Article

metadata version: 2021-06-15

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Alberto Sampaio Lima, Jacques Philippe Sauvé, José Neuman de Souza:
Capturing the Quality and Business Value of IT Services Using a Business-Driven Model. IEEE Trans. Netw. Serv. Manag. 9(4): 421-432 (2012)

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