"Service business processes for the next generation of services: a required ..."

Emmanuel Bertin, Noël Crespi (2009)

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DOI: 10.1007/S12243-008-0080-Z

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type: Journal Article

metadata version: 2020-05-20

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Emmanuel Bertin, Noël Crespi:
Service business processes for the next generation of services: a required step to achieve service convergence. Ann. des Télécommunications 64(3-4): 187-196 (2009)

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