"Value co-destruction causing customers to stop service usage: a topic ..."

Hikaru Goto, H. M. Belal, Kunio Shirahada (2025)

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DOI: 10.1007/S10479-022-05045-Z

access: closed

type: Journal Article

metadata version: 2025-05-31

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Hikaru Goto, H. M. Belal, Kunio Shirahada:
Value co-destruction causing customers to stop service usage: a topic modelling analysis of dental service complaint data. Ann. Oper. Res. 348(3): 1691-1711 (2025)

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