"Determinant elements of customer relationship management in e-business."

D. Horn, Richard Feinberg, Gavriel Salvendy (2005)

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DOI: 10.1080/01449290512331321938

access: closed

type: Journal Article

metadata version: 2020-03-12

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D. Horn, Richard Feinberg, Gavriel Salvendy:
Determinant elements of customer relationship management in e-business. Behav. Inf. Technol. 24(2): 101-109 (2005)

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