"The double-edged sword effect of chatbot anthropomorphism on customer ..."

Mengmeng Song et al. (2024)

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DOI: 10.1080/0144929X.2023.2285943

access: closed

type: Journal Article

metadata version: 2025-01-25

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Mengmeng Song, Yaxin Zhu, Xinyu Xing, Jingzhe Du:
The double-edged sword effect of chatbot anthropomorphism on customer acceptance intention: the mediating roles of perceived competence and privacy concerns. Behav. Inf. Technol. 43(15): 3593-3615 (2024)

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