"Hidden menu options in automated human - computer telephone dialogues: ..."

Jenny Wilkie et al. (2007)

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DOI: 10.1080/01449290600717783

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type: Journal Article

metadata version: 2020-03-12

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Jenny Wilkie, Fergus R. McInnes, Mervyn A. Jack, Peter J. Littlewood:
Hidden menu options in automated human - computer telephone dialogues: dissonance in the user's mental model. Behav. Inf. Technol. 26(6): 517-534 (2007)

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