"Analysing complaint intentions in online shopping: the antecedents of ..."

Ing-Long Wu, Chi-Ying Huang (2015)

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DOI: 10.1080/0144929X.2013.866163

access: closed

type: Journal Article

metadata version: 2020-03-12

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Ing-Long Wu, Chi-Ying Huang:
Analysing complaint intentions in online shopping: the antecedents of justice and technology use and the mediator of customer satisfaction. Behav. Inf. Technol. 34(1): 69-80 (2015)

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