"Building citizen trust to enhance satisfaction in digital public services: ..."

Mingxi Zhou, Luning Liu, Yuqiang Feng (2025)

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DOI: 10.1080/0144929X.2025.2451763

access: closed

type: Journal Article

metadata version: 2025-11-09

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Mingxi Zhou, Luning Liu, Yuqiang Feng:
Building citizen trust to enhance satisfaction in digital public services: the role of empathetic chatbot communication. Behav. Inf. Technol. 44(16): 3859-3878 (2025)

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