"Impact of IT Service Management Frameworks on the IT Organization - An ..."

Mauricio Marrone, Lutz M. Kolbe (2011)

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DOI: 10.1007/S12599-010-0141-5

access: closed

type: Journal Article

metadata version: 2020-03-06

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Mauricio Marrone, Lutz M. Kolbe:
Impact of IT Service Management Frameworks on the IT Organization - An Empirical Study on Benefits, Challenges, and Processes. Bus. Inf. Syst. Eng. 3(1): 5-18 (2011)

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