"Service process analysis using process engineering and the theory of ..."

Daniel Pacheco Lacerda, Ricardo A. Cassel, Luis Henrique Rodrigues (2010)

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DOI: 10.1108/14637151011035598

access: closed

type: Journal Article

metadata version: 2020-06-18

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Daniel Pacheco Lacerda, Ricardo A. Cassel, Luis Henrique Rodrigues:
Service process analysis using process engineering and the theory of constraints thinking process. Bus. Process. Manag. J. 16(2): 264-281 (2010)

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