"Aligning customer requirements and organizational constraints to service ..."

George Paltayian et al. (2017)

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DOI: 10.1108/BPMJ-10-2015-0140

access: closed

type: Journal Article

metadata version: 2023-11-12

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George Paltayian, Katerina Gotzamani, Andreas C. Georgiou, Andreas Andronikidis:
Aligning customer requirements and organizational constraints to service processes and strategies. Bus. Process. Manag. J. 23(5): 1018-1042 (2017)

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