"The Impact of CRM on Firm- andRelationship-Level Performance in ..."

Jae Wook Kim et al. (2004)

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DOI: 10.17705/1CAIS.01430

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type: Journal Article

metadata version: 2025-01-19

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Jae Wook Kim, Jiho Choi, William Qualls, Jinsoo Park:
The Impact of CRM on Firm- andRelationship-Level Performance in Distributed Networks. Commun. Assoc. Inf. Syst. 14: 30 (2004)

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