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"Monitoring negative sentiment scores and time between customer complaints ..."

Texian Zhang, Zhen He, Amitava Mukherjee (2023)

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DOI: 10.1016/J.CIE.2023.109247

access: closed

type: Journal Article

metadata version: 2023-07-07

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Texian Zhang, Zhen He, Amitava Mukherjee:
Monitoring negative sentiment scores and time between customer complaints via one-sided distribution-free EWMA schemes. Comput. Ind. Eng. 180: 109247 (2023)

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