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"Is Artificial Intelligence Customer Service Satisfactory? Insights Based ..."

Tengfei Zhao et al. (2022)

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DOI: 10.1089/CYBER.2021.0155

access: closed

type: Journal Article

metadata version: 2022-04-29

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  - journals/cbsn/ZhaoCHD022
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  - https://dblp.org/rec/journals/cbsn/ZhaoCHD022
Tengfei Zhao, Jingjing Cui, Jiayu Hu, Yan Dai, Yang Zhou:
Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews. Cyberpsychology Behav. Soc. Netw. 25(2): 110-117 (2022)

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