"From the customer to the firm: evaluating generic service process designs ..."

Michael Zapf (2004)

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DOI: 10.1016/J.COMPIND.2003.10.009

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type: Journal Article

metadata version: 2020-02-18

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Michael Zapf:
From the customer to the firm: evaluating generic service process designs for incoming customer requests. Comput. Ind. 55(1): 53-71 (2004)

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