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"Mathematical models and solution approach for cross-training staff ..."

Gamze Kilincli Taskiran, Xinhui Zhang (2017)

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DOI: 10.1016/J.COR.2016.07.001

access: closed

type: Journal Article

metadata version: 2023-09-30

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Gamze Kilincli Taskiran, Xinhui Zhang:
Mathematical models and solution approach for cross-training staff scheduling at call centers. Comput. Oper. Res. 87: 258-269 (2017)

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