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"How angry are your customers? Sentiment analysis of support tickets that ..."
Colin M. Werner et al. (2020)
- Colin M. Werner, Lloyd Montgomery, Sanja Dodos, Gabriel Tapuc, Diksha Sharma, Daniela E. Damian:
How angry are your customers? Sentiment analysis of support tickets that escalate. CoRR abs/2010.13684 (2020)
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