"A Psychometric Evaluation of the Expectations, Perceptions, and ..."

Christopher L. Carr (2002)

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DOI: 10.1111/J.1540-5915.2002.TB01645.X

access: closed

type: Journal Article

metadata version: 2020-03-13

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Christopher L. Carr:
A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL Instrument. Decis. Sci. 33(2): 281-296 (2002)

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