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"A Note on SERVQUAL Reliability and Validity in Information System Service ..."

James J. Jiang, Gary Klein, Suzanne M. Crampton (2000)

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DOI: 10.1111/J.1540-5915.2000.TB00940.X

access: closed

type: Journal Article

metadata version: 2020-03-13

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James J. Jiang, Gary Klein, Suzanne M. Crampton:
A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement. Decis. Sci. 31(3): 725-744 (2000)

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