"An Empirical Examination of the Structural Dimensions of the Service ..."

Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland (2009)

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DOI: 10.1111/J.1540-5915.2008.00220.X

access: closed

type: Journal Article

metadata version: 2020-03-13

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Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland:
An Empirical Examination of the Structural Dimensions of the Service Recovery System. Decis. Sci. 40(1): 165-186 (2009)

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