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"Customer Use of Virtual Channels in Multichannel Services: Does Type of ..."

Rui Sousa et al. (2015)

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DOI: 10.1111/DECI.12142

access: closed

type: Journal Article

metadata version: 2020-03-13

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Rui Sousa, Marlene Amorim, Elliot Rabinovich, Anníbal C. Sodero:
Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter? Decis. Sci. 46(3): 623-657 (2015)

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