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"Workforce management in omnichannel service centers with heterogeneous ..."

Noyan Ilk, Michael J. Brusco, Paulo B. Góes (2018)

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DOI: 10.1016/J.DSS.2017.10.008

access: closed

type: Journal Article

metadata version: 2020-02-25

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Noyan Ilk, Michael J. Brusco, Paulo B. Góes:
Workforce management in omnichannel service centers with heterogeneous channel response urgencies. Decis. Support Syst. 105: 13-23 (2018)

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