"Does warm care matter? Exploring the effects of service characteristics on ..."

Sheng-Wei Lin, Shin-Yuan Hung, Kai-Teng Cheng (2025)

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DOI: 10.1016/J.DSS.2025.114502

access: closed

type: Journal Article

metadata version: 2025-07-23

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Sheng-Wei Lin, Shin-Yuan Hung, Kai-Teng Cheng:
Does warm care matter? Exploring the effects of service characteristics on organizational impression in smart retail stores. Decis. Support Syst. 196: 114502 (2025)

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