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"Customer relationship management (CRM) in e-government: a relational ..."

Shan Ling Pan, Chee-Wee Tan, Eric Tze Kuan Lim (2006)

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DOI: 10.1016/J.DSS.2004.12.001

access: closed

type: Journal Article

metadata version: 2023-03-21

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Shan Ling Pan, Chee-Wee Tan, Eric Tze Kuan Lim:
Customer relationship management (CRM) in e-government: a relational perspective. Decis. Support Syst. 42(1): 237-250 (2006)

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