"Examining how online store managers' responses to negative reviews ..."

Eugene Kim, Choong C. Lee, Jaeyoung An (2024)

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DOI: 10.1007/S10660-024-09842-5

access: closed

type: Journal Article

metadata version: 2024-08-22

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Eugene Kim, Choong C. Lee, Jaeyoung An:
Examining how online store managers' responses to negative reviews affect potential shoppers. Electron. Commer. Res. 24(2): 863-900 (2024)

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