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"Task-oriented vs. social-oriented: chatbot communication styles in ..."
Siran Wang, Qiang Yan, Lingli Wang (2025)
- Siran Wang

, Qiang Yan, Lingli Wang
:
Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery. Electron. Commer. Res. 25(3): 1793-1825 (2025)

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