"Task-oriented vs. social-oriented: chatbot communication styles in ..."

Siran Wang, Qiang Yan, Lingli Wang (2025)

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DOI: 10.1007/S10660-023-09741-1

access: closed

type: Journal Article

metadata version: 2025-07-04

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Siran Wang, Qiang Yan, Lingli Wang:
Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery. Electron. Commer. Res. 25(3): 1793-1825 (2025)

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