"Service quality evaluation and service improvement using online reviews: A ..."

Xin-Xin Liu, Zhen-Yu Chen (2022)

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DOI: 10.1016/J.ELERAP.2022.101174

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type: Journal Article

metadata version: 2024-05-07

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Xin-Xin Liu, Zhen-Yu Chen:
Service quality evaluation and service improvement using online reviews: A framework combining deep learning with a hierarchical service quality model. Electron. Commer. Res. Appl. 54: 101174 (2022)

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