"An intelligent knowledge-based chatbot for customer service."

Eric W. T. Ngai et al. (2021)

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DOI: 10.1016/J.ELERAP.2021.101098

access: closed

type: Journal Article

metadata version: 2022-01-08

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Eric W. T. Ngai, Maggie C. M. Lee, Mei Luo, Patrick S. L. Chan, Tenglu Liang:
An intelligent knowledge-based chatbot for customer service. Electron. Commer. Res. Appl. 50: 101098 (2021)

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