"It's better than nothing: The influence of service failures on user ..."

Jinao Zhang et al. (2024)

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DOI: 10.1016/J.ELERAP.2024.101421

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type: Journal Article

metadata version: 2024-08-22

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Jinao Zhang, Xinyuan Lu, Wenqing Zheng, Xuelin Wang:
It's better than nothing: The influence of service failures on user reusage intention in AI chatbot. Electron. Commer. Res. Appl. 67: 101421 (2024)

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