"A 2020 research commentary on the trust repair life cycle for "How to use ..."

Xuehe Zhang et al. (2020)

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DOI: 10.1016/J.ELERAP.2020.100945

access: closed

type: Journal Article

metadata version: 2024-10-06

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Xuehe Zhang, Muhammad Jawad Malik, Yubao Cui, Xiaobao Peng:
A 2020 research commentary on the trust repair life cycle for "How to use apology and compensation to repair competence- versus integrity-based trust violations in e-commerce.". Electron. Commer. Res. Appl. 40: 100945 (2020)

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