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"Co-creating value with customers in online service recovery: Bridging the ..."
Yu Zhang, Yafen Yuan, Bingjia Shao (2022)
- Yu Zhang
, Yafen Yuan, Bingjia Shao:
Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation. Electron. Commer. Res. Appl. 55: 101188 (2022)
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