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"On the estimation of the true demand in call centers with redials and ..."

Sihan Ding, Ger Koole, Robert D. van der Mei (2015)

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DOI: 10.1016/J.EJOR.2015.04.018

access: closed

type: Journal Article

metadata version: 2020-02-21

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Sihan Ding, Ger Koole, Robert D. van der Mei:
On the estimation of the true demand in call centers with redials and reconnects. Eur. J. Oper. Res. 246(1): 250-262 (2015)

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