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"Balancing productivity and consumer satisfaction for profitability: ..."
Yan-Qun He, Lai-Kow Chan, Ming-Lu Wu (2007)
- Yan-Qun He, Lai-Kow Chan, Ming-Lu Wu:
Balancing productivity and consumer satisfaction for profitability: Statistical and fuzzy regression analysis. Eur. J. Oper. Res. 176(1): 252-263 (2007)
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