"Modeling latent sources in call center arrival data."

Joshua Landon et al. (2010)

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DOI: 10.1016/J.EJOR.2009.10.022

access: closed

type: Journal Article

metadata version: 2021-07-27

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Joshua Landon, Fabrizio Ruggeri, Refik Soyer, M. Murat Tarimcilar:
Modeling latent sources in call center arrival data. Eur. J. Oper. Res. 204(3): 597-603 (2010)

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