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"A customer-oriented organisational diagnostic model based on data mining ..."

Chi-Kuang Chen, An-Jin Shie, Chang-Hsi Yu (2012)

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DOI: 10.1016/J.ESWA.2011.07.074

access: closed

type: Journal Article

metadata version: 2017-06-06

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Chi-Kuang Chen, An-Jin Shie, Chang-Hsi Yu:
A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases. Expert Syst. Appl. 39(1): 786-792 (2012)

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