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"Increasing the Usability of Interactive Voice Response Systems: Research ..."

Robert M. Schumacher Jr., Mary L. Hardzinski, Amy L. Schwartz (1995)

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DOI: 10.1518/001872095779064672

access: closed

type: Journal Article

metadata version: 2020-06-04

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Robert M. Schumacher Jr., Mary L. Hardzinski, Amy L. Schwartz:
Increasing the Usability of Interactive Voice Response Systems: Research and Guidelines for Phone-Based Interfaces. Hum. Factors 37(2): 251-264 (1995)

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