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"IT Service Management Support System (IT-S3) - wertorientierte ..."
Markus Bick, Kathrin Börgmann (2008)
- Markus Bick, Kathrin Börgmann:
IT Service Management Support System (IT-S3) - wertorientierte Einführung und Etablierung von IT-Servicemanagement. HMD Prax. Wirtsch. 264: 29-37 (2008)
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