"Social media and customer behavior analytics for personalized customer ..."

Stephen J. Buckley et al. (2014)

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DOI: 10.1147/JRD.2014.2344515

access: closed

type: Journal Article

metadata version: 2020-03-13

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Stephen J. Buckley, Markus Ettl, Prateek Jain, Ronny Luss, Marek Petrik, Rajesh Kumar Ravi, Chitra Venkatramani:
Social media and customer behavior analytics for personalized customer engagements. IBM J. Res. Dev. 58(5/6) (2014)

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