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"From a technology-oriented to a service-oriented approach to IT management."
Alan J. Keel et al. (2007)
- Alan J. Keel, Michael A. Orr, Robin R. Hernandez, Eduardo A. Patrocinio, John Bouchard:
From a technology-oriented to a service-oriented approach to IT management. IBM Syst. J. 46(3): 549-564 (2007)

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