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"Catalog-based service request management."
Heiko Ludwig et al. (2007)
- Heiko Ludwig, John Hogan, Rajesh Jaluka, David Loewenstern, Santhosh Kumaran, Allen Gilbert, Arijit Roy, Thirumal R. Nellutla, Maheswaran Surendra:
Catalog-based service request management. IBM Syst. J. 46(3): 531-548 (2007)
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