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"Exploring e-service quality and its relation with customer satisfaction in ..."
Vivek Agrawal et al. (2019)
- Vivek Agrawal, Nitin Seth, Dinesh Seth, Vikas Tripathi:
Exploring e-service quality and its relation with customer satisfaction in the banking sector: an Indian experience. Int. J. Bus. Inf. Syst. 32(4): 489-506 (2019)
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