"A conceptual model for proactive-interactive customer complaint management ..."

Atefeh Atlikhan, Amir Albadvi, Amir Hossein Ghapanchi (2013)

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DOI: 10.1504/IJBIS.2013.055303

access: closed

type: Journal Article

metadata version: 2020-04-25

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  - https://dblp.org/rec/journals/ijbis/AtlikhanAG13
Atefeh Atlikhan, Amir Albadvi, Amir Hossein Ghapanchi:
A conceptual model for proactive-interactive customer complaint management systems. Int. J. Bus. Inf. Syst. 13(4): 490-503 (2013)

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