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"A reference model of 'operate' processes for process-based change."
Philip Andi Smart, Roger S. Maull, Stephen J. Childe (1999)
- Philip Andi Smart, Roger S. Maull, Stephen J. Childe:
A reference model of 'operate' processes for process-based change. Int. J. Comput. Integr. Manuf. 12(6): 471-482 (1999)
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