"Service quality from the other side: Information systems management at ..."

Pratyush Bharati, Daniel Berg (2005)

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DOI: 10.1016/J.IJINFOMGT.2005.04.008

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type: Journal Article

metadata version: 2023-09-30

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Pratyush Bharati, Daniel Berg:
Service quality from the other side: Information systems management at Duquesne Light. Int. J. Inf. Manag. 25(4): 367-380 (2005)

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