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"Shift of ambidexterity modes: An empirical investigation of the impact of ..."
Lan Cao et al. (2024)
- Lan Cao, Sumantra Sarkar, Balasubramaniam Ramesh, Kannan Mohan, Eun Hee Park:
Shift of ambidexterity modes: An empirical investigation of the impact of artificial intelligence in customer service. Int. J. Inf. Manag. 76: 102773 (2024)
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