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"Shift of ambidexterity modes: An empirical investigation of the impact of ..."

Lan Cao et al. (2024)

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DOI: 10.1016/J.IJINFOMGT.2024.102773

access: closed

type: Journal Article

metadata version: 2024-05-30

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Lan Cao, Sumantra Sarkar, Balasubramaniam Ramesh, Kannan Mohan, Eun Hee Park:
Shift of ambidexterity modes: An empirical investigation of the impact of artificial intelligence in customer service. Int. J. Inf. Manag. 76: 102773 (2024)

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